IPTVLOAD questions, answered
Everything people ask before and after they take the free trial. Can't find it? The support team on iptvload.org is a message away.
Is the IPTV free trial really free?
Yes. The 24-hour trial costs nothing and no card details are requested. You only pay if you decide to subscribe afterwards.
How quickly will I get my trial?
Trials are delivered by email, usually within a few minutes of confirming the 6-digit verification code. Temporary or disposable email addresses are not accepted.
Which apps do you recommend in the UK?
TiviMate and IPTV Smarters Pro on Firestick and Android TV are the most popular. Smart TVs can use the Smarters app, and MAG boxes connect through the portal address we send you.
Can I watch on more than one device?
Each subscription includes one connection by default; additional connections can be added when ordering on iptvload.org.
What happens when the trial ends?
Your access simply stops. If you enjoyed it, choose a plan on iptvload.org and your full subscription is activated straight away.
Which email addresses are accepted?
Use a Gmail, Yahoo, Outlook, iCloud, MSN, Hotmail, Live or similar address. Temporary email services are rejected.
Can I get the trial on a MAG box?
Yes. Choose MAG in the form and enter your MAC address; you receive a portal URL instead of a username and password.
Can I request a second trial?
Trials are limited to one per person. If something went wrong with yours, contact support and they will sort it out.
Are there any hidden fees?
No. The price shown is the full price for the whole period. There is no setup fee, no equipment rental and no automatic renewal.
How do I pay?
Card payment and crypto are accepted on iptvload.org. Crypto payments get an extra 10% off every plan.
Can I add more connections?
Yes. When ordering, choose the number of simultaneous connections you need so the family can watch different channels at the same time.
Is there a money-back guarantee?
Use the free 24-hour trial first so you know the service works on your setup. Refund terms are published on iptvload.org.
What is IPTV?
IPTV (Internet Protocol Television) delivers TV channels and on-demand video over your broadband connection instead of an aerial, satellite dish or cable. You watch through an app on a Firestick, Smart TV, phone, PC or MAG box.
What internet speed do I need?
Around 10 Mbps for Full HD and 25 Mbps or more for 4K. A wired or 5 GHz Wi-Fi connection gives the smoothest results.
Does IPTVLOAD work with a VPN?
Yes. If you use a VPN, pick a nearby server for the best speed.
Is there a programme guide?
Yes, a full EPG is included on all plans and most apps, with catch-up on supported channels.
Where do I get help?
Start with our device guides and this FAQ, then use the live chat or contact form on iptvload.org — the support team responds quickly.
Still have a question? Contact us or read the device setup guides.